Most business is kept or lost in the year after signature.

Most business is kept or lost in the year after signature. Pactis Partners runs that year on both sides of the account: for buyers, the suppliers that matter; for suppliers, the clients that matter.

For buyers: your suppliers

• Segment: which suppliers matter, which are a risk, and which are just a line on the ledger.
• Review: quarterly business reviews prepared, chaired and minuted by us, on your side of the table.
• Check: every invoice against the agreed terms, including escalators, volumes, credits and service levels.
• Verify: due diligence kept current, including financial health, insurance, certifications and modern slavery.
• Watch: every notice window and price review in one calendar, with the next negotiation prepared before the supplier prepares theirs.
• Plan the exit: for each critical supplier, what happens if they fail or you need to leave.

For suppliers: your clients

• Map the account: who decides, who scores you, and what the renewal looks like from their side.
• Review: the quarterly review pack a buyer actually wants, covering performance against the contract, value delivered, and issues owned before they are raised.
• Read the scorecard: how the client's procurement team rates you, and the three things that would move it.
• Spot the warning signs: a new head of procurement, a market-engagement notice, a benchmarking request, questions about exit.
• Defend the renewal: started twelve months out, so the renewal is agreed in conversation before anyone writes a tender.
• Grow the account: where the relationship can expand without triggering a re-tender.

Why we can do both

We have run supplier reviews from the buyer's chair for years, and we see which suppliers keep the account at renewal, which lose it, and why. That is what buyers get from us, and it is what suppliers learn from us. Over £1m in verified savings delivered for clients across £10m of negotiated spend, in financial services, construction and property.

Questions we are asked

What is supplier relationship management?

Supplier relationship management (SRM) is the work that keeps a signed contract delivering what was agreed: reviewing each important supplier's performance, checking invoices against the agreed terms, keeping due diligence current, watching notice windows and price reviews, and planning for exit. Pactis Partners runs it as a monthly programme on the buyer's side of the table.

What is client relationship management for suppliers?

It is the same discipline from the other side: helping a supplier keep and grow its most important client accounts. We map who decides and who scores you, prepare the quarterly review packs a buyer actually wants, read how the client's procurement team rates you, spot the signs that a client is getting ready to go to market, and start renewal conversations twelve months out.

Why do suppliers lose accounts at renewal?

From the buyer's chair, the pattern is consistent: reviews that report activity instead of value, issues the client raised before the supplier did, no record of savings or improvements delivered, and a renewal conversation that starts too late. By the time a buyer issues a tender, the decision to test the market has usually been made months earlier.

Can you work for a supplier and its client at the same time?

No. We never work both sides of the same relationship, never act against a current client, and take no commissions or referral fees from suppliers. Every engagement is checked against our independence register before it starts.

How is a relationship programme priced?

Each programme is a monthly fixed fee in three tiers, set by the number of suppliers or client accounts in scope, on a twelve-month term. The fee is agreed before we start. Any renegotiation that arises is scoped separately.

What does a month in the programme look like?

Week one, check: invoices and performance against the contract. Week two, touch: the conversations that keep the relationship working. Week three, watch: notice windows, price reviews, risks and renewals coming up. Week four, report: one page for your leadership team, with what happened, what we did and what is next.

Who is it for?

Buyers with ten to fifty suppliers that matter and nobody whose job it is to manage them, and suppliers whose largest client accounts are worth protecting before the next renewal or re-tender. We work with businesses across the UK and internationally, including New York.